1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us or submitting a form on our website. This includes your name, email address, phone number (including mobile number), and any other information you choose to share.
2. Mobile Phone Numbers
We collect mobile phone numbers when you voluntarily submit them through our website forms. By providing your mobile number and opting in, you consent to receive text messages from XA Financial Services LLC DBA True Mortgages. Mobile information (including phone numbers) will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile information will not be sold or shared with any third party.
3. SMS Communications
If you opt in to receive SMS messages from us, you may receive non-marketing text messages including appointment reminders, document requests, application status updates, and support communications.
- To opt out: Reply STOP to any text message at any time. You will be removed from our SMS list immediately.
- For help: Reply HELP to any text message or contact us at contact@truemortgages.com.
- Message frequency: Message frequency varies based on your interactions with our team.
- Message and data rates may apply depending on your mobile carrier and plan.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse cookies, though some portions of the site may not function properly as a result.
5. How We Use Your Information
We use the information we collect to respond to your inquiries, communicate with you about your account or requests, send appointment reminders and support communications (if opted in), and improve our services.
6. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share information with trusted service providers who assist in operating our website and business, subject to confidentiality agreements. We may also disclose information when required by law.
7. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@truemortgages.com.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our site constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
XA Financial Services LLC DBA True Mortgages
Email: contact@truemortgages.com
Phone: (480) 289-1725